This section acts as your go to for Slice Pay giving an overview of our product and linking you to the relevant FAQs when you want more detail

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To see a product overview see How do I actually use Slice Pay

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1. Our Service

Slice Pay partners with travel agents as a technical provider. We enable travel agents to offer their customers lay by. Our service only entitles the customer to the product (in our case travel products) once the customer has paid off the product.

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Our Limits

• By definition of our service, lay by, flights must be paid off before the customer departs. Payment plans process the final payment at least 7 days before the departure of the customer.
• Generally our lay by plans have a maximum value of $20,000 AUD
• Slice Pay can also only be offered on trips which depart at least 2 weeks from the date of purchase. If the flight departs within 2 weeks of the date of purchase Slice Pay cannot be offered to customers

For more details on what may be deemed an inelible booking please see Ineligible Bookings

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Customer Eligibility

• Customers must be 18 years old or over to be eligible for Slice Pay.
• To secure a payment plan with Slice Pay the customer must be able to pay the deposit and pass our fraud check. We do not complete credit checks.

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What happens when customers miss payments?

Our aim is to help customers stick to their payment plan and able to embark on their trip. We have a detailed and reasonable process to follow up customers who miss a payment. We understand life can throw unexpected expenses at customers, we are flexible to work with customers to ensure they complete their payment plan before their flight departures. Failure of the customer to uphold their lay by agreement means the customer is no longer entitled to the product. In the case that a customer  we fails to meet their lay by plan we need to:

1. Ensure the customer cannot travel on their flight, this will involve working with you the travel agent to cancel their product
2. Recover whatever we can from the supplier, whatever refunds or credit arises from the cancellation process we are entitled to and will recover

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2. Our Fees

Slice Pay charges a markup to sale fares. The sales price is what you would sell the fare for usually if the customer paid for it today. This fee ranges but tends to default to 10%.

This fee may change based on feedback from customers and agents. Changes of our markup percentage will be communicated with you when being made. The mark up percentage may vary from agent to agent depending on how good customers are as payers and the type of products sold by the agent.

Customers are not charged any late fees. They are not charged management fees. The lay by markup of products is our only charge. What customers see is what they will pay.

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3. Changes and Cancellations

For further information see

• Who handles changes and cancelations?
• How do flight changes work?
• How are flight cancellations handled?

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Voluntary Changes

If a customer seeks to change their flight and their fare rules enable them to do so, great. From your point of view as a travel agent simply go ahead with changes and any fees you charge as usual.

The only restriction we have is that the customer must be completely paid off before their flight departs. So if a customer seeks to move their flight to depart before their lay by agreement with us ends - they can only do so if they complete their lay by agreement with us first.

We will initially share a document which lists all your customers who have used Slice Pay to purchase their flight. It will indicate their payment status, PNR number and payment schedule end date. You can easily search this up to see the restrictions you can make to flight changes. ?

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Voluntary Cancellations

If a customer seeks to cancel their flight there are broadly two scenarios based on fare rules:

• Flight is refundable (will have airline fees etc): When informing the customer of the cancellation fees you will also need to factor in our lay by fee. As such the customer will need to pay the airline fee, wholesale fee, our fee and any fare you the travel agent may charge. Please charge the customer upfront any fee you may charge for processing a cancellation this will simplify the cancellation process.
  • If the amount paid by the customer to date covers the airline cancellation fee, our fee and the wholesaler fee, the customer is entitled to a refund of the difference. This refund will be provided to them once you, the travel agent, receive the refund from the airline. In the long term we will work to receive the refund from airlines directly and manage the refund process.
  • If the amount paid by the customer to date does not cover the airline cancellation fee, wholesaler fee and our fee they are obliged to pay this difference before the cancellation can be processed. Only once this difference is paid - which we will need to work with you to confirm the difference has been paid - you, the travel agent, can cancel the flight.
• Flight is non refundable, customers who wish to cancel a non-refundable flight cannot do so. They are obliged to honor their lay by agreement with us.
  • We will always try to recover as much as possible.
    • If the customer is canceling because they changed their mind - they need to still complete their payment schedule with us. We can try and get them credit etc but acknowledge it's unlikely.
    • If the customer is canceling because of
      • Medical reasons
      • Death of an immediate family member
    • We will try to get an exemption for them and return as much as we can to them. Again, this is not always possible but we will try our best.

Airline Schedule Changes

If an airline schedule change results in a minor change - no action is required from Slice Pay.

If an airline schedule change results in a major change our preference is always for the customer to accept the change. Similarly if an airline cancels a flight and offers alternatives our preference is for the customer to accept one of the alternative flights offered by the airline. Our preference is for the customer to always go on their trip and to take the flights offered by the airline. This is the best scenario for all involved parties - customer, airline, you - the travel agent and us - Slice Pay. If the customer does not want to take the flights offered or the airline offers no such alternative flights, the customer will be refunded the amount they have paid to date.

4. Payment For Products

Slice Pay will pay upfront for goods secured by customers using lay by. Payments and risk are our speciality.

As of August 19, 2024 we pay you the travel agent directly for goods secured by customers using lay by. We will transfer funds to you via bank transfer based on the sales made.

We settle your account for outstanding sales on a weekly basis. This is inline with consolidators payment terms. Sales made each week Monday-Sunday will be settled on the next Monday. Cash is sent Monday evening for the previous week’s sales. This ensures cash hits your account before your consolidator invoice is due.

This is not expected to be the long term flow of funds. Long term we will seek to pay the wholesaler directly for goods purchased. We will work with you to move relatively quickly to enable direct transfer of cash from us to the supplier for goods.

5. Customer Terms and Conditions

Slice Pay’s lay by rules follow the lay by terms and conditions  show here: Slice Pay: Customer Terms and Conditions

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