Remittance Notices:

Please note:

1. If payment is required to you directly first we do a test transfer. No funds will be sent to you until you confirm the test transfer.
2. We will only remit booking funds once we have received the relevant booking details - so we can confirm the booking is active and exists.
3. We have internal limits for our merchants - these limits start small and increase as we see your customers are good payers. If you're approaching your monthly limit, we'll reach out and help manage your sales through Slice Pay until your limit increases.
4. If you have questions about your remittance, please contact support directly (support@slicepay.travel) rather than your BDM. The support team has more detailed information to assist you.
   • USA contact number, call: +1 828 540 7558
   • Australian contact number
     • Call: +61 483 917 641
     • Text: +61 483 988 263
   • The support team will be able to get back to if you have questions or issue (even on weekends) within 24 hours of your query.

For Australian Merchants

First sale process:

• We need to verify the bank details you have provided us. We will send a test transfer of a small amount (between 0-$1.00) to the bank account you have nominated
• Once you:
  1. Confirm receipt and the exact amount of the test transfer
  2. Send through required details for the booking (e-ticket and cancel fees)
• We will remit the funds to you. As per details below.

Usual remittance process:

• We transfer funds for sales made on weekly basis on Monday. Sales made from Monday to Sunday will be transferred by the next Monday evening.
• We only pay you for bookings which completed and passed our fraud check process. This requires you to send us the necessary documentation for the booking. If a booking does not complete fraud check by 1pm on a Monday it will not be included in the weekly transfer.
• The full sale price will be transferred to you to ensure they can pay your wholesaler.

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For USA Merchants

If funds are remitted directly to the supplier

Please note we need at least 24 hours to ensure payment to a supplier
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i.e. if the booking needs to be paid in less than 24 hours we cannot accept that booking

• Provide us with the suppliers payment details and when payment must be made. This may be:
  • Checkout link, we will complete the checkout directly and inform you of payment
  • Bank details, we will remit the funds to the business account details provided and do a test transfer before remittance
• If no payment link of direct bank details are available for the supplier we will issue you a one off virtual credit card
  • These virtual credit cards are only issued AFTER we have confirmation of the booking and booking details.
    • Ie the booking must be reserved - we cannot create a virtual credit card for a non complete booking.
  • These virtual credit cards have a set limit of the amount required to pay the supplier.
  • Virtual credit cards have a one time limit can only be used once

If funds need to be remitted to you directly

Note: If funds are remitted to you directly the volume of sales you can make using Slice Pay will be limited to only $10,000 USD a month.

First sale process:

• We need to verify the bank details you have provided us.
  • Please send us your bank details and your business address (both are needed to make remittance in the USA)
  • We will send a test transfer of a small amount (between 0-$1.00) to the bank account you have nominated
• Once you:
  1. Confirm receipt and the exact amount of the test transfer
  2. Send through required details for the booking (e-ticket and cancel fees)
• We will remit the funds to you. As per details below.

Usual remittance process:

• We transfer funds for sales made on weekly basis on Monday. Sales made from Monday to Sunday will be transferred by the next Monday evening.
• We only pay you for bookings which completed and passed our fraud check process. This requires you to send us the necessary documentation for the booking. If a booking does not complete fraud check by 1pm on a Monday it will not be included in the weekly transfer.
• The full sale price will be transferred to you to ensure they can pay your suppliers.

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For New Zealand Merchants

First sale process:

• We need to verify the bank details you have provided us. We will send a test transfer of a small amount (between 0-$1.00) to the bank account you have nominated
• Once you:
  1. Confirm receipt and the exact amount of the test transfer
  2. Send through required details for the booking (e-ticket and cancel fees)
• We will remit the funds to you. As per details below.

Usual remittance process:

• We transfer funds for sales made on weekly basis on Monday. Sales made from Monday to Sunday will be transferred by the next Monday evening.
• We only pay you for bookings which completed and passed our fraud check process. This requires you to send us the necessary documentation for the booking. If a booking does not complete fraud check by 1pm on a Monday it will not be included in the weekly transfer.
• The full sale price will be transferred to you to ensure they can pay your wholesaler.

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