What communication do customers receive about payments?

Customers receive the following communication regarding their payment plans

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🤝 Upon paying their deposit:

• An email with the details of the payment plan
• A receipt for their deposit

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🔄 When there is an upcoming payment:

• An payment reminder email 3 days before the payment is due
  • If the customer needs to update their card they can do so by clicking on the link in email
• Note we will charge the card used to pay the deposit automatically as payment are due</aside>

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✅ When a payment is successful

An email receipt for the payment

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👀 If a payment fails

• An email informing them the payment failed and prompting them to update their payment details
• For more details on missed payments What happens to customers who miss a payment?

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✈️ Upon completing their payment plan

An email informing them their account it settled

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